Shipping & Delivery

Once receive the order, our team will verify the following information “ Name, address, payment information, next we will check availability of the items with the supplier and then process the order. We try to keep our inventory upto date as per our suppliers but there could be times when items are on back order and may not be available. We will let you know the exact ETA and if is acceptable to you, we will process the order or will give you a full refund if the ETA is not acceptable. 

We do not hold any stock, and all these Items are shipped from our warehhouse in Moorabbin, Victoria, Australia.

Orders are shipped between 4-5 working days upon receipt for items that are in stock.For items that are not in stock, an ETA will be provided by the customer service team.

Shipping costs by Australia Post /NZ Post

Our preferred method is Australia Post Eparcel for all orders that leave from our  Moorabbin Warehouse in Melbourne store. Please see parcel delivery time frames here http://auspost.com.au/parcels-mail/delivery-networks.html. 

 Pricing, Taxes, Fees, Other Charges

All prices are excluding GST as these items are being exported from Australia.

New Zealand customs duty and GST will be applicable on every order.This will need to be paid by the receiver of the goods and Budget Workwear will not be responsible for it.

Please calculate the cost of duties and taxes before ordering. For more information please see below 

http://www.whatsmyduty.org.nz/whats-my-duty

http://www.customs.govt.nz/features/internetshopping/Pages/default.aspx

Refunds & Exchanges Policy

• The validity of our refunds and exchanges policy is 7 days from the day you have received your order and is applicable only to un-decorated garments ( non embroidered, non screen printed)
• While placing an order online with embroidery, make sure that you have selected the right product, size, and color, because once the items are decorated, we cannot exchange or accept returns.
• The un-decorated product must be unused and in the exact same condition that you received it, in its original packaging with all the swing tags on it. No Tags no returns! 
• To return or exchange please click here and follow the instructions on screen.
• We offer two options for returns & exchanges, Option 1 - return the garments for full value store credit that can be used for future purchases Option 2 - Return the garments for a refund, this will incur a 10% restocking or $10.00 which ever is higher  For eg, if the items are valued $50.00 then the restocking fee will be $10.00;  
• Shipping charges that may be applicable while returning products should be paid by you and are non-refundable.
• You are also welcome to use our pre-paid label at a cost of $15.00 which will be deducted from the amount that is owed to you. 
• if you are using your own carrier, It is advisable to use a track able shipping service or purchase a shipping insurance while returning items, as we cannot guarantee you that we will receive the item you returned.
• After receiving the returned item, we will inspect it and notify you whether we have approved or rejected your return or exchange.
• If approved, we will issue you with a store credit or refund as per the option that you choose while making the return.
• Store credit can be used anytime on our website for exchanging sizes or buying other items of your choice.
• Refunds will take between 2-3 business days to show up on your credit card. 

Submit a return request

Click the profile icon in the store's navigation, or go to the Refund Policy, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved you will receive an with shipping instructions address to send the items back. After the product is returned, you receive a refund.