Due to Covid 19- Delivery Times are 15-18 Days by Auspost/NZ Post;

Refunds & Exchnages

Refunds & Exchanges Policy

  • The validity of our refunds and exchanges policy is 7 days from the day you have received your order and is applicable only to un-decorated garments ( non embroidered, non screen printed)
  • While placing an order online with embroidery, make sure that you have selected the right product, size, and color, because once the items are decorated, we cannot exchange or accept returns.
  • The un-decorated product must be unused and in the exact same condition that you received it, in its original packaging with all the swing tags on it
  • To return or exchange please click here and follow the instructions on screen.
  • Shipping charges that may be applicable while returning products should be paid by you and are non-refundable.
  • You are also welcome to use our pre-paid label at a cost of $15.00 which will be deducted from the amount that is owed to you. 
  • if you are using your own carrier, It is advisable to use a track able shipping service or purchase a shipping insurance while returning items, as we cannot guarantee you that we will receive the item you returned.
  • After receiving the returned item, we will inspect it and notify you whether we have approved or rejected your refund or exchange.
  • If approved, we will issue you with a store credit or refund as per the option that you choose while making the return.
  • Store credit can be used anytime on our website for exchanging sizes or buying other items of your choice.

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