Refunds & Exchanges

Refunds & Exchanges Policy

• The validity of our refunds and exchanges policy is 7 days from the day you have received your order and is applicable only to un-decorated garments ( non embroidered, non screen printed)
• While placing an order online with embroidery, make sure that you have selected the right product, size, and color, because once the items are decorated, we cannot exchange or accept returns.
• The un-decorated product must be unused and in the exact same condition that you received it, in its original packaging with all the swing tags on it. No Tags no returns! 
• To return or exchange please click here and follow the instructions on screen.
• We offer two options for returns & exchanges, Option 1 - return the garments for full value store credit that can be used for future purchases Option 2 - Return the garments for a refund, this will incur a 10% restocking or $10.00 which ever is higher  For eg, if the items are valued $50.00 then the restocking fee will be $10.00;  
• Shipping charges that may be applicable while returning products should be paid by you and are non-refundable.
• You are also welcome to use our pre-paid label at a cost of $15.00 which will be deducted from the amount that is owed to you. 
• if you are using your own carrier, It is advisable to use a track able shipping service or purchase a shipping insurance while returning items, as we cannot guarantee you that we will receive the item you returned.
• After receiving the returned item, we will inspect it and notify you whether we have approved or rejected your return or exchange.
• If approved, we will issue you with a store credit or refund as per the option that you choose while making the return.
• Store credit can be used anytime on our website for exchanging sizes or buying other items of your choice.
• Refunds will take between 2-3 business days to show up on your credit card. 

Submit a return request

Click the profile icon in the store's navigation, or go to the Refund Policy, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved you will receive an with shipping instructions address to send the items back. After the product is returned, you receive a refund.